Frequently Asked Questions

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What do you do at Proto21?

We are an Additive Manufacturing company specializing in manufacturing parts and products using 3D Printing technology in combination with other conventional manufacturing processes like Laser cutting, CNC router and vacuum casting. We also have a highly skilled post-production team that can achieve a variety of finishes on the manufactured part.

Are you located in Dubai?

Yes, our facility is located in Jebal Ali Industrial Area 1, Jebal Ali, Dubai

What is the process if I have a 3DP requirement?

We require the following data to share the quote:

Purpose of the part
Size of the item- The customer needs to share the 3D file
Specific material requirements, if any
What will be the temperature and pressure conditions the part will incur?
The final finish and color required for the part.
Lead Time for the part
Quantity

What is the process if I don’t have the 3D File?

We are specialized in reverse engineering and product design works. We will be able to assist you to make the 3D file at a minimal charge. And we will be requiring all the above details

What is the file format required?

We love to work with .stl. We can also accept .stp and .obj files.

How fast can I receive the product?

It depends upon the amount of work involved. We always share the timeline along with the quote. It’s usually a minimum of 2 days.

Is there a Shipping facility?

We don’t have a shipping facility but if required we can arrange shipping through any courier service with a payment.

Do you do international project deliveries?

Yes, we cater to all regions especially the Middle East, Africa and Europe

Do you have internships/training?

Yes, we have but it depends upon time and availability. You can contact info@proto21.ae for more details

What are the 3D Printing technologies you have at your facilities?

We have the following technologies:

Fused Deposition Modeling
Stereolithography
HP MultiJet Fusion
Color Jet Printing

What are the materials you use?

We use the following materials:

Filaments like PLA, ABS, PETG, Flexi
PA12 Nylon for HP MJF Printer
Sandstone for Color jet Printer
ABS Resin
Transparent Resin

How do I know which technology and material are suitable for me?

We have Application Engineers who are experts in the field and will help you to select the best technology and material most suitable for your requirements.

What is the size of the parts that can be made in a single piece?

We have different printers that can print different sizes. Again, the selection of printers depends upon the purpose of the part that needs to be printed.

What are the paint finish that can be done a 3d printed part?

We will be able to attain Glossy, Matt or satin finish as per the requirement. In addition, we are capable of doing Silver and gold chrome on the parts.

Is it possible to make a 3D file of my broken car AC knob and print it?

Yes, we do reverse engineering by scanning the part, creating a 3D file, making it printable and printing a prototype to check the fitting and finally printing the part and post-processing it to the required finish.

What is the largest size you can scan and make 3D file?

We can create 3D files for any model that is viable and economical to be 3D printed.

What are the industries that you cater to for reverse engineering works?

We do reverse engineering for all parts that can be 3D printed and used instead of the original part.

How much time is it required to create the 3D file for printing?

It depends upon the complexity of the part. A minimum of 2 days are required to reverse engineer a part and create printable 3D file.

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